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What’s not working?

How does your website or mobile app compare to competitors? Are you effectively engaging your target audience? Are you generating the traffic and conversions you want?

Our expert team will analyze how users engage with your website to find out what’s working and what’s not.

What is a UX Audit?

A User Experience or User Interface (UX/UI) audit can offer valuable insight into product performance and customer behavior. An audit will analyze the following components of your product and suggest areas for improvement:



The Process

Our audit process takes a detailed look at various metrics to determine your website or mobile app users’ needs and preferences. Our comprehensive analysis exposes weak spots, diagnoses usability issues, and recommends strategies for optimizing visibility and customer satisfaction. You will come away from the process with actionable recommendations for improving your website.

The Deliverables

project assessments

An overview of the digital product and its strengths and weaknesses


Surveys, interviews, and other research of your target demographics

Competitor research

A comparison of your product
to related products and industry standards


An evalution of site structure
and navigation

UX Audit FAQs

Who do you work with?

We specialize in comprehensive user experience/user journey audits for Fortune companies and corporations, startups, and software-as-a-service companies. Our experts have conducted qualitative and quantitative research to develop the most effective methodology for analyzing these types of enterprises.

What does a user experience audit include?

Your UX Design (UX, UXD, UED or XD) Process will include a: 

  • Project strategist, who works with you to understand goals and priorities
  • UX analyst, focused on user experience requirements 
  • UX researcher, who researches your customers’ needs
  • UX architect, to oversee the consistency and feasibility of the project as a whole
  • UX designer, who creates illustrations and artwork for your product

When is the right time to initiate an audit?

It is never too early—or too late—to initiate this process to increase sales opportunities and improve engagement with your target audience. Whether you are a startup looking to develop your product or a Fortune company with an existing brand, we can recommend changes to make your user experience more enjoyable, relevant and effective.

How long will a user experience audit take?

We understand that small-scale and large-scale companies have different priorities and resources, so we tailor our approach to fit your company’s needs. We will work with you to set the scope for the project and structure it across several weeks or several months depending on your timeline and resources.