How to Boost Your Healthcare Practice with Google My Business

One of the most effective tools for healthcare marketing is Google My Business (GMB). This free and easy-to-use platform allows healthcare providers to manage their online presence across Google, including Google Search and Google Maps. By utilizing Google My Business for healthcare marketing, you can reach a wider audience, increase your visibility, and ultimately attract more patients to your practice.

Benefits of Using Google My Business for Healthcare Marketing

Using Google My Business for healthcare marketing offers numerous benefits:

  1. Control Your Information: GMB allows you to control the information that appears when patients search for your practice on Google. Ensure your contact details, opening hours, and address are accurate and up-to-date, providing a seamless patient experience and reducing the risk of potential patients being deterred by incorrect information.
  2. Showcase Your Practice: With GMB, you can showcase your practice with high-quality photos and videos. Visual content is a powerful tool for attracting patients, allowing them to get a glimpse of your facilities and services before making a decision. Presenting your practice in the best light increases the likelihood of patients choosing you over competitors.
  3. Collect and Display Patient Reviews: GMB enables you to collect and display patient reviews. Positive reviews build trust and credibility with potential patients and improve your search ranking on Google. Actively encourage patients to leave reviews and respond to them promptly and professionally to enhance your online reputation and attract more patients.

Setting Up Your Google My Business Profile

Setting up your Google My Business profile is straightforward:

  1. Create a Google Account: If you don’t have a Google account, create one.
  2. Visit Google My Business: Go to the GMB website and click on the “Start Now” button. Enter your business name and address. Ensure your business name is accurate and consistent with how it appears elsewhere online.
  3. Choose a Category: Select the category that best describes your healthcare practice to ensure your practice appears in relevant search results. Add additional categories if applicable.
  4. Verify Your Business: Follow the instructions provided by Google to verify your business. Verification options include by mail or phone.

Optimizing Your Google My Business Listing

Once your profile is set up, optimize your listing to maximize its effectiveness:

  1. Provide Detailed Information: Include details about your practice, services, specialties, and unique features. Use keywords strategically to improve your search ranking.
  2. Upload High-Quality Photos: Showcase your facilities, staff, and specialized equipment with high-quality photos. Visual content attracts patients and gives them a sense of what to expect.
  3. Keep Information Updated: Regularly update your contact information, opening hours, and services to ensure patients have the most relevant and reliable information.

Managing and Responding to Patient Reviews

Patient reviews are crucial for attracting new patients and building trust:

  1. Encourage Reviews: Provide a direct link to your GMB profile or include a call-to-action on your website or social media channels.
  2. Respond Promptly: Thank patients for their feedback and address any concerns raised. Demonstrating that you value patient feedback and are committed to excellent care enhances your online reputation.

Utilizing Google My Business Posts

Google My Business allows you to create and publish posts to engage with potential patients:

  1. Post Regularly: Share announcements, offers, events, and blog posts to increase your visibility on Google.
  2. Craft Compelling Content: Create concise and compelling posts with a clear call-to-action that directs users to your website or prompts them to contact your practice.

Using Google My Business Insights to Track Performance

Google My Business provides valuable insights and analytics:

  1. Review Insights Regularly: Track metrics such as views, clicks, and calls generated by your GMB listing.
  2. Make Data-Driven Decisions: Use this data to optimize your healthcare marketing efforts. Identify trends and focus on content that generates more engagement.

Integrating Google My Business with Other Marketing Efforts

GMB is even more effective when integrated with your other marketing strategies:

  1. Include GMB Links: Add links to your GMB profile on your website, social media profiles, and other online platforms.
  2. Incorporate SEO: Optimize your profile with relevant keywords and regularly update your listing to improve your search ranking.

Best Practices for Healthcare Marketing on Google My Business

To maximize the benefits of GMB, follow these best practices:

  1. Accurate Information: Ensure all information on your profile is accurate, complete, and up-to-date.
  2. Encourage and Respond to Reviews: Actively seek patient reviews and respond professionally to all feedback.
  3. Use Visual Content: High-quality photos and videos attract patients.
  4. Post Relevant Content: Regularly update your audience with engaging posts.
  5. Leverage Insights: Use GMB insights to track performance and make informed decisions.


Google My Business is a powerful tool for healthcare marketing that can help you attract more patients to your practice. By setting up and optimizing your GMB profile, managing and responding to patient reviews, utilizing posts and insights, and integrating GMB with your other marketing efforts, you can maximize your online presence and reach a wider audience. Follow these best practices, and you’ll be well on your way to getting more patients with Google My Business.

For custom digital marketing strategies for healthcare companies, reach out to ATX the Brand today.

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